How can I contact LIMÓN CHILLÓN?

Contact us via email at limonchillonpets@gmail.com

What size is my furry friend?

Every dog ​​is different in size and shape, so be sure to measure and check your dog's size before making a size selection. A size chart is included with each product.

Any questions regarding sizing please email limonchillonpets@gmail.com or via instagram @limonchillonpets

When will I receive my order?

Once the purchase is confirmed, it takes a maximum of 24-48 working hours to deliver it to the selected courier service. In the case of personalized products, the delivery time may be briefly extended due to the preparation of the product. Once delivered to the courier service, your order to the Peninsula will take 24-48 hours on working days. In the Balearic Islands, Canary Islands, Ceuta and Melilla between 3 and 5 working days.

Your order may be delayed during sales, Black Friday, Cyber ​​Monday, National Holidays or due to problems beyond our control (problems with the courier company).

If you have any questions about shipping, please email limonchillonpets@gmail.com

What are the shipping costs?

Los precios de los productos no incluyen gastos de envío.

• Shipping to mainland Spain: €3.90.​ | FREE​ from €34.95
• Shipping to Balearic Islands: €4.50
• Shipping to Canary Islands: €9.50
• Shipping to Ceuta and Melilla: €4.95
• Shipping to Andorra: €3.50
• Shipping to Portugal: €4.50
• Shipping to Italy, Holland, United Kingdom, Belgium, France: €7.20
• Shipping to Gibraltar, Greece, Switzerland: €9
• Shipping to Germany, Denmark, Finland, Norway, Sweden: €10
• Shipping to Australia, Japan, Morocco, Croatia, Iceland: €13.50
• Shipping to the USA, South America and Central America: €17
• Shipping to Eastern Countries: €21

I have not received my confirmation email . What do I do?

If you have not received the confirmation email, but you have seen the message on the website with your confirmed order number and you have been charged the corresponding amount, you can be sure that it has been processed successfully. The reason why you have not received the email may be due to the fact that the email address provided may contain an error, the email has accidentally entered the spam folder or there has been a computer problem on our part with the sending of the confirmation email. You will receive your order without any problem. If you still want more information, write to us at limonchillonpets@gmail.com indicating the order number, shipping information and attach the proof of payment.

What payment methods are available?

You can pay by debit/credit card (Visa or Mastercard), American Express and PayPal.

Are the payment methods on your website secure?

Our website uses SSL security certificates, so your data will be completely safe. We do not store any of the data you provide us, but it is sent to the payment platforms in an encrypted and completely secure manner, so that they can carry out the transaction with the bank.

How to enter the discount code?

You must enter the discount code at the end of the purchase in the box that you will find marked as 'DISCOUNT CODE'. Once you have entered the data, you must click on 'apply coupon' and wait for the discount coupon to be applied. Discounts are NOT applicable to: Sales, Black Friday and Cyber ​​Monday.

I have received a wrong, broken or defective product.

At LIMON CHILLON we always check that the products sent correspond to those ordered. However, if, exceptionally, you receive a product by mistake, write to us at limonchillonpets@gmail.com attaching photos of the product and the delivery note. This way we can process the problem and provide you with a solution as soon as possible. Or if a product is missing by mistake, check that it does appear on the delivery note and then write to us at limonchillonpets@gmail.com attaching photos of the product and the delivery note. If, on the other hand, the item you have ordered is broken or defective, write to us at limonchillonpets@gmail.com attaching photos of the product and the delivery note.

I have not received my order yet. What can I do?

Before contacting us, please ensure that you have allowed sufficient time for your order to arrive. Domestic deliveries vary between 48h-72h and international deliveries can take between 5-15 days. Please note that during busy periods the postal carriers we use may not be able to meet these deadlines.

If your order is international, once the package is scanned in the destination country, you will most likely be able to use the same tracking number on your local postal company's website.

If you feel your delivery has been unnecessarily delayed, please contact us by email ​limonchillonpets@gmail.com